We have a brilliant opportunity for a Consultant to join my client’s Managed Services team with a Global SaaS Organisation.
Salary – £28-£30K – Remote working
Job Overview:
The role requires deep product knowledge and expertise, with excellent internal and customer-facing communication skills. Working in a small but growing team, you will be responsible for a variety of tasks including system administration, configuration, general troubleshooting and knowledge transfer for the organisation’s Managed Service customers.
Responsibilities & Duties:
- General administration encompassing all aspects of the organisation’s SaaS product.
- Review, investigate and resolve client MSO (Managed Service Offering) requests related to the SaaS product.
- To understand end-to-end business processes and define new and improved practices where appropriate.
- Learn to identify issues and appropriately escalate requests as necessary to senior colleagues and other internal teams.
- Ensure customer questions and challenges are effectively answered, taking ownership of issues to conclusion.
- Assist clients in the development of Standard Reports \ PPT Reports and Dashboards using the organisation’s reporting facility.
- Requirements gathering for customisations and be able to document solid solutions working with the customer. You will be required to effectively communicate changes to the internal development \ integration teams for customisation work to be carried out. e.g. measures, custom reports
- Review and respond to MSO Requests providing well thought out and through researched solutions, seeking guidance and advice from more senior team members as necessary.
- Be able to translate business requests into functional working practices.
- Manage and maintain appropriate documentation as business operations change, keeping a thorough track of system changes and impacts.
- Communicate to clients at all levels with clear guidance on operation and system solutions.
- Provide knowledge transfer on any new system changes and organise communications out to the client base of such changes.
- Continuous improvement of processes for customer systems.
- Other duties as assigned
About you:
- A minimum of 1 years application support experience
- Fantastic communication skills, both written and verbal
- Experience in implementing, configuring and administering software solutions.
- Proficient with Windows Operating systems and MS Office. In particular MS Outlook, MS Word and MS Excel
- Basic understanding of databases including SQL query language.
- Experience in Project Management and MS Project.
- Power Bi skills (desirable but not essential).
- Previous experience working as a consultant with SaaS products (desirable but not essential)
- Degree in IT / Business Science (desirable but not essential)
If you feel you fit the requirements for this role and would like to discuss it in more detail, please contact the Pursuit Office on 01245 362 500
Pursuit Resources Group are an established recruitment agency based in Essex. We recruit across many industry sectors within Essex, Herts, Suffolk, London and beyond. We cover both the permanent and the temporary recruitment market. For more details visit our website – www.pursuitgroup.co.uk or alternatively find us on social media under ‘@pursuit group’. To be notified of all the latest positions please follow us on Facebook, Twitter or LinkedIn.
