Customer Service Administrator

Customer Service Administrator

Up to £28k per annum

Chelmsford, Essex

Permanent

The successful Customer Service Executive will be delivering the best possible service to customers alongside supporting the Sales Managers. 

Responsibilities: 

  • To process orders received from our customers
  • To liaise with haulage providers to ensure that deliveries are made according to customers’ requirements.
  • To ensure the prompt and accurate flow of information to relevant departments of the company, including production, planning and accounts.
  • To communicate prices to allocated customers and provide information as required including specifications and order confirmations.
  • Log complaints received onto the complaints system and provide information required to the Sales Managers.
  • Provide cover as required for similar administrative functions within the company.
  • Undertake any other appropriate duties as requested.

Background & Skill: 

  • Experience of a similar role
  • Excellent telephone skills
  • Good IT and administrative skills
  • Ability to build relationships with customers and colleagues

Import/Export Administrator

Import/Export Administrator

£20 – £25k Per Annum

Gloucester

Permanent

Monday to Friday 9 – 5.30pm

BENEFITS: Bonus Scheme / 31 Days Holiday including Bank Holidays / Cycle to Work Scheme

Key Responsibilities:

  • Handling customer enquiries
  • Freight quotations
  • Taking bookings
  • Arranging cargo collections
  • Liaising with clients, overseas agents and internal departments
  • Trailer load planning
  • Dealing with internal & external transport
  • Raising files
  • Maintaining accurate administrative records
  • Resolving and managing queries and complaints courteously and efficiently
  • Ensuring site and customer objectives are achieved
  • Respond to and deal with customer communication by email and telephone.

Background & Skill:

  • At least two years’ experience within logistics/freight forwarding is preferred
  • Strong administration skills
  • Computer literate – understanding of word and excel, and a keen attitude to learn tailor made systems
  • Good communication skills and telephone manner
  • Ability to work under pressure and to be able to prioritise a busy work schedule
  • High level of customer service
  • Ability to work as part of a busy team
  • Ability to work on own initiative

Production Manager

Production Manager

Chelmsford, Essex

BENEFITS: Competitive salary / Bonus / Generous Pension / Death in Service / 24 days holiday plus bank holidays 

Overall purpose of job:           

Leadership, management and organisation of key operational areas including Engineering, Projects and Facilities to ensure business and customer requirements are met in a cost effective and efficient manner. Deliver key projects and develop team to deliver an effective production team.

Key areas of responsibility:

EHS:    

  • Ensure areas of responsibility are working to legal & company standards, and deliver the safety improvement plan.
  • Ensure Risk Assessments and procedures are in place.
  • Support and suggest sustainable goals including environment, colleagues, and stakeholders.
  • Ensure suppliers act in a sustainable and responsible manner.
  • Develop a positive EHS culture in areas of responsibility.
  • Ensure site infrastructure & security systems meet business needs.

Quality:

  • Ensure areas of responsibility comply with relevant standards & procedures incl. ISO, Exipact GMP
  • Support Managers to resolve Customer Complaints and Non-Conformances, and develop a deliver a right first time, continuous improvement culture.

Service:

  • Support Managers with operational issue resolution and prioritisation.
  • Use the output of the S&OP process to manage the Operations response to changes in forecasts.
  • Investigate plan failures and implement improvement actions.
  • Input into NPD / Commercial plans to ensure efficient ongoing production processes and projects delivered to plan & cost
  • With the Supply Chain Manager & Operations Director develop the long-term capacity plan and ensure short term capacity fix implementation.
  • Ensure all equipment has relevant PPM plan in place.

Cost:

  • Ensure measured KPI’s for each area are in place and reported on.
  • Own the Operations budget and support Managers in managing their budgets.
  • Support annual Budget and Forecast preparation process.
  • Own capex justification and plans and deliver capex projects.
  • Drive operational efficiency improvements, cost reductions and CI cultures.

People:

  • Manage 4 teams
  • Support Managers personal development and co-ordinate performance reviews.
  • Optimise the organisational structure in your area.
  • Own the people plan and budget.
  • Ensure effective communication is in place across production and the wider business.
  • Manage performance issues and disciplinary, grievance and appeal meetings.
  • Ensure skills & training are in place to deliver training plan, progressions, company standards & legal requirements.
  • Act as point of contact with Agency suppliers and complete performance reviews. Own of long-term strategy for Agency suppliers

HMRC:

  • Ensure site procedures followed to comply with HMRC (Excise Goods) requirements.
  • Audit area to ensure compliance with HMRC regulations and practices.

Strategy:

  • Be involved in creating long term strategy with business management teams with emphasis on the potential requirements of Production.

Candidate Profile:

  • Minimum degree qualified ideally engineering, operations or science based
  • Experienced Production Manager with minimum 5yrs experience across FMCG & SME ideally in chemicals, pharma, food or Dangerous Goods
  • Extensive experience in managing production & engineering teams
  • Proven experience of delivering improvements using business improvement tools & techniques
  • Experience of bulk liquid handling, blending & filling equipment
  • Proven project management skills and delivery of equipment installation
  • Proven track record in identifying change and shaping operations
  • Advanced excel skills and ability to interpret data

If you think this is the role for you – please get in touch on 01245 362 500 today!

Chemist

Chemist 

up to £22k per annum

Witham, Essex

Full-Time, Permanent

Purpose of Job:

You will be carrying out duties to daily analytical requirements and gaining knowledge and expertise in analytical chemistry, producing results to pre-set targets under the guidance of the Chemist/Laboratory Supervisor.

Necessary Skills and Experience:

  • Recent Degree, A Level or GCSE in Chemistry
  • Skill to work to a satisfactory level of mathematical accuracy.
  • Ability to prepare and analyse with speed and accuracy.
  • The ability to work as part of a team.
  • Ability to exercise discretion and confidentiality.
  • Ability to communicate with Company personnel at all levels.
  • Ability to work in an organised and disciplined manner. All duties must be carried out in accordance with the Company’s policies, Health and Safety and Environmental policies and the Company’s accreditation and quality systems. 

Duties:

  • To develop good laboratory techniques and manipulation skills.
  • To ensure that work is carried out in strict conformance with instructions, established methods, and quality standards.
  • To calculate and ensure results are understood and, when directed, checked.
  • To gain knowledge of methods of preparation or analysis and to be able to follow them accurately under the supervision of the chemist. 
  • To learn and apply safe working practices, and to develop a full understanding of the application of the COSHH regulations.

Please be aware that this position works on a rotating shift pattern basis:

  • Hours: 6:00 am – 13:00 pm for 4 weeks (rotating to the following)
  • Hours: 13:00 pm – 20:00 pm 4 weeks

Laboratory Technician

Laboratory Technician

up to £22k including Shift Bonus

Witham, Essex

Full-Time, Permanent

Purpose of Job:

To carry out duties to daily analytical requirements and to gain knowledge and expertise in analytical chemistry to produce results to preset targets under the guidance of the chemist/Laboratory Supervisor.

Duties:

All duties to be carried out in accordance with our clients policies, Health & Safety and Environmental policies and the client’s accreditation and quality systems. 

  • To develop good laboratory techniques and manipulation skills. 
  • To ensure that work is carried out in a strict conformance with instructions, established methods and quality standard. 
  • To calculate and ensure results are understood and, when directed, checked. 
  • To gain knowledge of methods or preparation or analysis and to be able to follow them accurately under the supervision of the chemist. 
  • To learn and apply safe working practices, and to develop a full understanding of the application of the COSHH regulations. 
  • To learn and apply the role and importance of UKAS and ISO 9001:2000 in the Laboratory. 
  • To ensure that equipment is efficiently and effectively used, and where directed, maintained. 
  • To ensure that good housekeeping and a clean, safe and tidy environment is maintained in the Laboratory. 
  • Other duties as directed by the Laboratory Supervisor. 

Necessary Skills and Experience:

  • Degree, A Level or GCSE (grade C or above) in Any Science
  • The ability to work as part of a team.
  • Ability to exercise discretion and confidentiality.
  • Ability to communicate with Company personnel at all levels. 
  • Skill to work to a satisfactory level of mathematical accuracy. 
  • Ability to prepare and analyse with speed and accuracy. 
  • Ability to work in an organised and disciplined manner. 
  • You must live within a 15 mile radius of Witham

Please be aware that this position works on a rotating shift pattern basis:

  • Hours: 6:00am – 13:00pm (rotating to the following)
  • Hours: 13:00pm – 20:00pm 

Office Manager

Office Manager

Permanent

Braintree

£35k – £45k (dependant on experience)

Hybrid Working 

BENEFITS: Annual Bonus / Healthcare and Dental Plan / 22 days holiday + Bank Holidays

Due to the launch of a new division to the Pursuit Group, the Managing Director is now looking for a Operations Manager to support the business in it’s next stage of growth. This role will be instrumental in managing back office functions from facilities, project management, IT, HR and finance.

This is an exciting time to join Pursuit Resources for somebody who is looking to be the go-to person in a small growing company. As this role is working within a small business, you will need to have a hands on approach with a can do attitude. Attention to detail and time management is essential in this very fast paced, ever changing environment.   

Role Responsibilities:

·         Working closely with the Managing Director and Financial Controller, setting budgets, team targets, managing and maintaining KPIs and SLAs

·         Development and continuous improvements to website and marketing initiatives, working closely with our PR consultant and Marketing Agency implementing marketing strategies.

·         Managing and organizing quarterly Law Employment Seminars

·         Managing supplier relationships and contract negotiations (office supplies etc)

·         Office maintenance and management

·         Working alongside the Managing Director supporting her with key client accounts to manage and develop client accounts

·         Managing 3rd party IT services, also providing internal IT support throughout the business.

·         Ensuring business is compliant with GDPR and any new legislation linked to the Recruitment industry implementing any new regulations

·         Involved with the Recruitment of internal staff

·         Implementation and execution of all HR function including staff holidays, contract of employment andsuccessful delivery of Induction processes and training

Background and Skill:

·         Experience working as an Operations Manager for a minimum of 3 years

·         Strong IT skills in all microsoft packages (advanced excel skills)

·         Some knowledge of Accounting packages (an advantage)

·         Experience with IT troubleshooting

·         Some knowledge of HR practices and payroll (an advantage)

·         Good verbal and written communication skills

·         Degree in Business Management or equivalent (preferred)

·         Recruitment industry experience is desirable

·         Full clean driving license 

Financial Controller

Financial Controller

up to £45k per annum (pro rata) 

Based in Braintree, Hybrid Position or Fully Remote

Permanent, Part Time (3 full days a week or 3/4 hours per day) 

Our client is seeking to recruit a full or part qualified Finance Controller to head up the finance function for the business. The successful candidate will be working closely with 2 Directors, you will manage the day to day finance function for the company providing finance information to assist with business strategy.

Primary Responsibilities

  • Monthly management accounts and balance sheet reconciliations
  • Production of statutory annual accounts
  • Cashflow preparation and reporting
  • Preparing Monthly VAT Returns
  • Company payroll and pensions for full time team as well as contractors and self employed staff
  • Preparation of budgets
  • Overseeing purchase ledger clerk
  • Contribute to improving financial awareness and capability across the organisation, to promote the culture of empowering budget holders in line with financial regulations
  • Contribute to identifying risks and supporting the resolution, to minimise financial impact and loss to the organisation.
  • Specific individual and shared targets and objectives are defined annually within the performance management framework. Skills, Knowledge and Experience

Background and Skill:

  • Minimum 5 years previous experience in an Finance role
  • Working collaboratively and flexibly across teams within company & Income to deliver a high level of service to all functions
  • ACCA, CIMA part or fully qualified
  • Superb spoken and written communication skills
  • A professional manner
  • Excellent computer literacy
  • Must be a team player, resilient and have strong communication skills.
  • Strong organisation skills essential.
  • Ability to build effective working relationships with internal and external customers, suppliers and partners.

Account Manager

Account Manager

Basildon, Essex

£35-£37.5k + Car Allowance + Bonus

Full Time, Permanent, Hybrid

BENEFITS: Pension scheme / Bonus scheme / Life Assurance / 25 days holiday

Must be a car driver! 

Job Purpose

The Service Account Manager is the face of the company and is responsible for the management of key service accounts and contracts. The successful candidate will work closely with operational and project delivery teams to ensure continuous improvement and delivery. They will be focused on contract profitability, identifying growth opportunities and ensuring the smooth day to day running of work orders / calls placed.

Responsibilities

  • Key interface between the customer and the business relating to your assigned accounts, cultivating strong relationships, delivering contractual obligations and drive improvements whilst maintaining the expected profitability level.
  • Work closely with the relevant internal/external teams to ensure on-time delivery of projects and planned works, flagging and mitigating potential risks.
  • Conduct regular meetings and account reviews with your clients, as well as to running internal review updates.
  • Management of account specific KPIs by conducting regular data analysis, gap analysis and implementing root cause counter measure and solution development to drive improvements and to minimise penalties. Ensure overdue calls are managed within agreed timeframes.
  • Understand the customer’s needs. Identify, resolve, and manage client issues/concerns from start to finish in a timely manner.
  • Understand the inclusions and exclusions of the contracts to ensure work is carried out within the terms of the agreement and any additional work is quoted for and invoiced accordingly.
  • Attend sites and build relationships with engineers, and drive overall company health and safety culture.

Background and Skill

  • Manufacturing experience is desirable
  • Proven track record in all aspects of account management and the ability to foster relationships at all levels.
  • Good communication skills at all levels, along with previous experience of presenting.
  • Client minded with strong communication, collaboration and negotiation skills.
  • A strategic thinker.
  • Good analytic skills, able to review data and use it to provide insights.
  • Good emotional intelligence and interpersonal skills.
  • Exceptional organisation skills and resilience.
  • A proactive learner.
  • High level of responsibility and accountability.

If you think this is the role for you – please get in touch on 01245 362 500 today!

Aircraft Repair Technician

Aircraft Repair Technician

Braintree

Permanent, full time

Responsibilities:

  • Carrying out surveys and assessments of equipment for repair; providing details of any work required to the Workshop Administrator to enable the repairs customer service team to provide quotes to customers
  • Reviewing any consumables required for the job and allocating spare parts as needed based on the works order
  • Reviewing service bulletins or amendments associated with or required for the particular job
  • Carrying out all necessary repairs and repacking
  • Ensuring the accurate and timely completion of repair reports and job packs
  • Working with and supporting other technicians within the wider workshop environment
  • Ensuring that the quality of own work and repairs is maintained to a high standard
  • Working in line with industry standards and regulations; referring to the CMM at all times

Background and Skill:

  • Previous experience in a hands on technical or maintenance role
  • Previous experience using hand tools, carrying out surveys and inspecting for damage
  • Ability to work with, understand and follow technical documentation including maintenance manuals and regulations
  • Previous experience working within a fast paced and busy environment
  • Good levels of IT skills, experience of using in-house computer systems to log and record work
  • High levels of literacy and numeracy skills and good communication skills both verbal and written
  • Excellent attention to detail and ability to analyse and identify faults
  • A320 (ALL COMBINATIONS)       
  • A321 NEO (ALL COMBINATIONS)

It would be beneficial if you had previous experience in an aerospace/aviation environment working in line with industry specific regulations (EASA Part 145, FAA, TCCA…), experience with aircraft evacuation systems would also be beneficial.

Customer Service Administrator

Customer Service Administrator

Ipswich, Suffolk

up to £26,000 PA DOE

12 Month Contract

Hybrid Position (2 days Work From Home/ 3 Days in Office)

BENEFITS INCLUDE: 23 DAYS HOLIDAY / BUPA HEALTHCARE SCHEME / COMPANY SICK PAY / CYCLE TO WORK SCHEME

Responsibilities:

  • Book crew travel/transportation for crew signing on/off
  • Create and update Crew Movements to show all planned crew movements for at least a month in advance
  • Handle all Travel Changes/Scheduled Changes
  • Ensuring the Travel Screen is kept up to date
  • Monitor and log medical questionnaires for joining crew, advise relevant advisor and company nurse if crew member unable to join due to test results
  • Hold the out of hour’s phone for 40% of the year- Resolve Travel problems with the ship and Business Travels out of hour’s department

Background and Skill:

  • Good communication skills
  • Excellent telephone manner
  • Organised individual, able to multi-task
  • Great attention to detail
  • Previous Office Experience
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Travel Experience, desirable but not essential