Customer Service Administrator

  • Permanent
  • Witham, Essex
  • Salary: £27,000 - £30,000

Website Pursuit Resources Group Ltd

Customer Service Administrator

Up to £30k per annum DOE

Witham, Essex


BENEFITS: 24 Days Holiday including Bank Holiday / Performance Bonus / Pension Contribution / Life Insurance / Employee Assistance

Purpose of the role:

The successful candidate will deliver the best possible level of service to our customers. You will be managing allocated customers and coordinate orders from the start of their journey to the end.


  • To process orders received from our customers according to the relevant processes.
  • To process all necessary paperwork and documentation.
  • Liaise with external Sales Managers, planning dept, supply chain and Logistics teams to ensure orders are planned, produced and dispatched within customer agreed lead times.
  • Have a full understanding of all assigned customers.
  • Investigate complaints received to ensure a satisfactory outcome for the customer and the business and log these on the internal complaints system.
  • Assist as required with matters relating to HMRC compliance.
  • Act in accordance with all company policies and rules as detailed in the company handbook.
  • Undertake any other appropriate duties as requested.

Background & Skill:

  • Good standard of general education.
  • Experience of a similar role.
  • Export and customs entry experience (desirable) with the attitude to gain further knowledge
  • Excellent telephone skills.
  • Good IT and administrative skills.
  • Ability to build relationships with customers and colleagues.

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