Customer Service Administrator

  • Permanent
  • Braintree, Essex
  • £24000 - £30000 per annum + Attractive Bonus, Holiday, Pension USD / Year

My client, an established organisation based in Braintree, are currently seeking a Sales Support Administrator to join their growing team.

Due to my client’s location, you must hold a full UK driving license with access to your own vehicle.

This is an exciting opportunity to join the team and develop and real understanding of the department and its day-to-day operation. You will play an integral part in the smooth running of a busy sales office function.

Although actual sales experience is not required, this role requires you to assist members of the sales team with the aftersales alongside the administration function connected to stock.

To be considered for this role you must have an excellent telephone manner, strong attention to detail and the ability to work well alone or as a team.

The Role

  • Answering incoming calls and directing them to the correct person.
  • Process web orders.
  • Organise delivery/ collection of orders when required.
  • Ensure returned equipment is ready to be sent out again.
  • Support sales teams with online orders.
  • Check and change the status of orders ensuring they have been processed correctly.
  • Assist the training department with administration.
  • Courier Liaison.
  • Assisting line managers with team administration.
  • Consult with sister warehouses with the transfer of stock via bespoke portal.
  • Provide holiday cover for sales order processors.
  • Create daily reports for both internal and external customers.

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