Consultant – Projecy Manager – Fully Remote 45-50 Euro
My client is currently looking for a consultant to join their managed services team. The role requires deep product knowledge and expertise, with excellent internal and customer-facing communication skills. Working in a small but growing team, you will be responsible for a variety of tasks including system administration, configuration, general troubleshooting and knowledge transfer for our Managed Service customers.
Responsibilities & Duties:
- General administration of internal product offerings.
- Review, investigate and resolve client MSO (Managed Service Offering) requests related to product offerings.
- To understand end-to-end business processes and define new and improved practices where appropriate.
- Learn to identify issues and appropriately escalate requests as necessary to senior colleagues and other internal teams.
- Ensure customer questions and challenges are effectively answered, taking ownership of issues to conclusion.
- Assist clients in the development of Standard Reports \ PPT Reports and Dashboards.
- Requirements gathering for customisations and be able to document solid solutions working with the customer. You will be required to effectively communicate changes to the internal development \ integration teams for customisation work to be carried out. e.g. measures, custom reports
- Review and respond to MSO Requests providing well thought out and through researched solutions, seeking guidance and advice from more senior team members as necessary.
- Be able to translate business requests into functional working practices.
- Manage and maintain appropriate documentation as business operations change, keeping a thorough track of system changes and impacts.
- Communicate to clients at all levels with clear guidance on operation and system solutions.
- Provide knowledge transfer on any new system changes and organise communications out to the client base of such changes.
- Continuous improvement of processes for customer systems.
- Other duties as assigned
Minimum Qualifications:
- A minimum of 1 years application support experience, preferably via a ticketing system, email, or telephone/web meeting.
- Experience in implementing, configuring and administering Enterprise software solutions.
- Proficient with Windows Operating systems and MS Office. In particular MS Outlook, MS Word and MS Excel.
- Basic understanding of databases including SQL query language.
- Experience in Project Management and MS Project.
- Power Bi skills (desirable but not essential)
- Must be fluent in French
Competencies:
- Skilled communicator, both written and verbal.
- Problem solving and solution facilitation.
- Confidence to seek support of peers and management as required.
- Highly organised with proven time management and prioritisation skills.
- Self-motivated and capable of working in a geographically distributed team.
- Ability to quickly build rapport and good working relationships with clients.
- Attention to detail.
- Integrity
- Ability and willingness to learn new concepts and technologies quickly and proactively.
- Pride, passion and commitment.
